About Job
Technical Services Manager

QNet is a subsidiary of the Jamaica Co-operative Credit Union League Ltd. We foster innovation, creativity and professional development and reward employee behaviors that make an impact, drive continuous improvement, and create a collaborative environment for our people.  Our continued success and growth has created  an opportunity for a Technical Services Manager to join our dynamic team.  The position is suited to an individual who is customer-centric, hands on and is  looking to advance their career in a thriving and supporting environment

Summary of Duties:-

The Technical Services Manager oversees the organization’s technology related strategies and initiatives and plans for the technology needs of the organisation and its customers.  Analyses information and communicates with the Chief Executive Officer and other relevant personnel to keep them informed.  Helps the company move forward with advances in technology and methods of processing and managing information.  Serves as a leader and innovator for the company’s information technology department.

Minimum Qualifications and Experience:-

  • Master’s Degree, in Computer Science and/or Information Technology from a recognized institution
  • At least five (5) years’ experience  in managing information systems and networks with at least two(2) years’ experience managing people
  • MCSE or CCNA certification is a distinct advantage

Required Knowledge:

  • Proficiency in establishing IT services framework and IT security policies
  • Aptitude for customer engagement analyses
  • Mastery at establishing strategic provider partnerships

Skills, Competencies and Personal Attributes:-

  • Project management and budget management skills
  • Strong leadership and people management skills
  • Excellent oral and written communication skills
  • Critical Thinking , Systems Analysis and Problem Solving Skills
  • Ability to work under pressure in critical and demanding situations
  • Commitment to our core principles of fairness, integrity, transparency, cooperation, accountability and respect

Special Conditions Associated with the Job:-

  • Required to work odd hours/be on call
  • Island-wide travel

Must be the holder of a valid driver’s licence and own a reliable motor vehicle